Scotrail on track with its customers

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Helpful staff, ticket-buying facilities and station satisfaction have helped Scotrail keep its customers happy, according to the latest figures.

A record-equalling 90 per cent of rail users said they were satisfied or very safistifed with the service in the latest National Rail Passenger Survey.

The results place ScotRail seven points above the national average of 83 percent.

Phil Verster, managing director of the ScotRail Alliance said: “When people think about the railway, it’s often about the trains and the track.

“As important as these are, the reality is that the railway is only as good as the people who make it work. These figures show that we are incredibly fortunate here in Scotland to have thousands of people who work on our trains, in our stations and in our depots who are so obviously dedicated to delivering a good service for our customers.

“We are absolutely determined to give the people of Scotland a railway that they can be proud of. To do this, we cannot sit back and relax for a moment.

“So, while this customer satisfaction is great, it only drives us to work even harder.”