Residents are happy

A CARE service inspection report, carried out by the Care Inspectorate team, has found a Forfar care home for the elderly has ‘happy’ residents but ‘weak’ staffing and management.

Benholm Nursing Home, on the Glamis Road, has been ordered to make improvements.

The 39-bed nursing facility is owned by Four Seasons Health Care which runs more than 500 care homes and other facilities across the United Kingdom.

Issues at the care home include an absence of a dedicated manager for the service but recruitment was in progress at the time of the unannounced visit.

Not all eligible staff were registered with the Scottish Social Services Council (SSSC) and management were unfamiliar with conditions and not all staff were up to date with mandatory training.

The home was, however, given a ‘good’ rating for the quality of its care and residents questioned by the inspectors said they were ‘happy’ with the service they received and the home itself was said to provide an ‘adequate’ environment.

A spokesperson for Benholm Care Home said: “We are pleased that the Care Inspectorate acknowledged that residents at Benholm Care Home receive good quality care and have positive relationships with staff.

“Unfortunately, one aspect of staffing and management fell short of the standards we expect to deliver.

“This relates to a delay in registration with the SSSC with one member of staff rather than the care being delivered to residents.

“This is currently in progress and is taking time. We will update the Care Inspectorate once it’s been finalised.

“Our priority is to ensure the wellbeing and appropriate care of our residents and we will continue to provide a high level of service.”