New care model at Academy Medical Centre

The merger of the Academy Medical Centre and Ravenswood Surgery will not go ahead.

The merger of the Academy Medical Centre and Ravenswood Surgery will not go ahead.

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A new model of care has been introduced at Forfar’s Academy Medical Centre.

A patient survey undertaken last year identified that patients valued continuity of care and timely access to a health professional when they need it, especially when they have a long-term condition or an ongoing acute illness.

In response, the practice set about redesigning its service to offer patients better continuity with named health care providers and care coordination through small team working.

Dr Kay MacCallum, a GP at Academy Medical Centre, said: “I am delighted to announce that we are launching a new model of care at the centre from Monday, August 15.

“This has been in the planning for some time and, thanks to continuing funding from the Scottish Government and support from colleagues at NHS Tayside, we are now in a position to launch our exciting new care model.

“Patients will be allocated to one of five small teams, each aiming to deliver tailored care to meet the needs of individuals and families.

“Coordinating care in this way will offer patients continuity with a group of healthcare providers that they will get to know well.

“We will also be extending the range of services available to patients at Academy Medical Centre to support mental, emotional and social issues, with the aim of helping people to live well at home.”

Academy Medical Centre has been undergoing a transition phase in preparation for the new care model which has involved upgrading the premises and interim arrangements to deal with patient calls.

Dr MacCallum added: “It is fair to say the transition phase has been challenging for staff and for patients, and we’d like to thank all concerned for their patience and cooperation during this time.

“We will be writing to patients to advise how to access the new service and what to expect when they call the centre.

“Our new model heralds a very different way of delivering the service that we hope will improve patients’ experience and build a sustainable family doctor service in Forfar.”

Information and updates are available on the practice website and in the surgery waiting area.

The centre had been part of a proposed merger with Ravenswood Surgery previously, and the two surgeries were due to form Chapelpark Healthcare Centre, but they will now continue to run as individual general practices. However, the plans were changed and a statement from NHS Tayside at the time said: “Both practices state that they have learned a huge amount from the tests of change that have been running over the last 18 months and now plan to use this learning to implement change and deliver new models of care which will benefit patients.”