New 4G mobile phone services in Forfar could be causing problems with the local reception of Freeview channels.
Fourth generation services have been switched on in Forfar, allowing faster access to the internet on smartphones and tablets.
There is, however, a small chance that some signals transmitted at 800 MHz may cause interference to the Freeview service which is received via an aerial and on a similar frequency. This means that some TVs can pick up mobile signals, causing interference including loss of sound, a ‘blocky picture’, or a ‘no signal’ message.
Anyone experience problems can seek help from a company called at800, which has been established under government direction to provide free support.
Ben Roome, company CEO, said: “We can arrange for one of our accredited engineers to visit your home to fix interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”
Cable and satellite TV services will be unaffected but viewers who also watch Freeview can have free filters and advice, although not engineer support. Those in communal properties should contact at800 and advise their landlords about interference. Free filters can be provided but property managers are responsible for fitting these and any associated costs.
at800 also offers extra support for people who are 75 years of age or older, are registered blind or partially sighted or receive personal independence payments (PIPs), attendance allowance, constant attendance allowance or War Pensioner’s Mobility Support. Anyone experiencing new Freeview interference should contact at800 for free on 0808 1313800 or at www.at800.tv/contact-us