Susan bows out after 25 years with NHS

NHS Tayside General Manager for Primary Care Susan Ross was joined by her colleagues at Primary Care Services at Kings Cross in Dundee on Tuesday (yesterday) to mark her retirement after working for 25 years with the NHS.

Susan started her management career in Ninewells Hospital having worked in both Sterile Services Department and Ear, Nose and Throat directorate from 1987 to 1995.

She then moved out into the community to work as manager of Kirriemuir Health Centre.

The Kirriemuir practice was one of the first practices in Tayside to be awarded the Quality Practice Award and it was during her time in general practice that Susan studied and gained a Masters in Business Administration (MBA) from Abertay University.

Susan returned to work for NHS Tayside in 2003 as locality manager for South Angus where she managed Arbroath Infirmary. It was during her time in Arbroath that she led and implemented the pilot for the Tayside Out-of-Hours Service.

In 2004, Susan was appointed General Manager for Primary Care with a specific role of leading the implementation of the Out-of-Hours Service across Tayside and continued to executively manage the service until 2010.

Her main roles as general manager saw her deal with and manage the contracts for all the independent contractors in Tayside including GPs, Dentists, Community Pharmacy and Opticians.

Susan said, “I have been very privileged to work in the health service in Tayside and have thoroughly enjoyed my career and I wish my colleagues and NHS Tayside well in the future.

“My remit to work with independent contractors was always a challenge but one that provided me with a great deal of job satisfaction.

“I will find it strange to become a pensioner but on a personal level, I hope I will stay in touch with colleagues - we had some great banter over the years and I am always up for that!”

NHS Tayside Medical Director Dr Andrew Russell said, “I thoroughly enjoyed the time Susan and I spent working together.

“Her knowledge and understanding of the primary care contractor community in Tayside, alongside her commitment, attention to detail and humour made her a great colleague.

“I am sure I speak on behalf of all of us within NHS Tayside, particularly those in primary care, in wishing her a long and happy retirement.”

Susan lives in Alyth with her husband Duncan and looks forward to spending more time with him and her grown-up sons Alistair and Darran.