Angus practice manager scoops top award

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An Angus practice manager has scooped a top healthcare award.

Maxine Jones, project manager at Academy Medical Centre in Forfar, has won Top Healthcare Manager at a national event.

Maxine was presented with the award at a ceremony held in Glasgow by The Institute of Healthcare Management (IHM), Scotland.

The award recognises healthcare managers who have gone above and beyond to make sure that services to patients are the best they can be.

Maxine won the award for her work in designing and delivering a new model of primary care which aims to improve population health and wellbeing, ensuring that patients are seen in the right place, at the right time, by the right person, and providing a sustainable service model.

This new way of working involves a patient being assigned to a small team of multidisciplinary healthcare professionals including doctors and nurses, allowing patients to have a limited number of professionals involved in their care, providing suitable access as well as ensuring patient-centred continuity of care.

This model will feature at Chapelpark Healthcare Centre, the new practice that will emerge from the merger of Academy Medical Centre and Ravenswood Medical Practice in Forfar.

On winning the award, Maxine said: “I am delighted to have been recognised for this exciting work. We have been working closely with our patients on the new model to ensure it will benefit all of our patients at the new surgery.

“The new model will mean quicker and easier telephone and appointment access and continuity of care as being allocated to a small, named team means that they can deal with a range of issues at one appointment.”